Refund policy

Return and Refund Policy

We do not accept returns or exchanges unless your item arrives damaged, defective, or incorrect.

To report an issue, please email hello@cyclisthive.com within 7 days of delivery. Include your order number and clear photos showing the problem. After review, we will arrange a replacement or issue a refund.

Do not send items back without contacting us first. Any package sent without prior approval will not be accepted.


Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right quickly.

Can I exchange an item for a different size/color?

At this time, we do not offer exchanges. If you’re unsure which size will fit best, please refer to our sizing charts, available for every item on the product page.

In rare cases, an item may be mislabeled. If this happens, contact us at hello@cyclisthive.com within 7 days of delivery, including your order number and photos of the mislabeled item. We’ll send you a replacement or issue a refund.


Exchanges

We do not offer general size or color exchanges. If your item arrived damaged, defective, or incorrect, please follow the steps above and we will send a replacement.


Refunds

If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the credit.

If more than 15 business days have passed since your refund was approved, please email us at hello@cyclisthive.com